Frequently Ask Question (FAQs)

Opening Hours
Q1

What is GM Klang Wholesale City’s operating hours?

A1

Block A and B shops: Open daily from 10.00am to 7.00pm*
Block C shops and Food & Beverage Outlets: Open daily from 10.00am to 10.00pm*

*Important note: GM Klang Wholesale City is CLOSED on the 1st and 2nd day of every Chinese New Year and Hari Raya Aidilfitri.

WIFI
Q1

Does GM Klang Wholesale City provide free WIFI?

A1

Yes, we provide free WIFI. However this is limited to 15 minutes per day per device.

FINDING A PRODUCT
Q1

I am looking for a specific product. How do I find out if GM Klang Wholesale City has this product?

A1

To find specific products, you can try looking up our shop directory, which lists broad categories of products available. If you are unable to find the specific product that you are looking for on our shop directory, we strongly encourage you to visit GM Klang Wholesale City to shop around and speak to our wholesalers here. The reason for this is because our wholesalers are constantly updating their product offering. As such, the listing on our shop directory may not be as up-to-date as it should be.

Q2

How much are you selling Product X for? 

A2

At GM Klang Wholesale City, the price for a specific product can vary, depending on:

1. The shop which you are buying the product from (we have many wholesalers here, and they sometimes sell the same type of product);
2. The quality of the product;
3. The number of pieces you are purchasing (the larger the quantity which you are purchasing, the more competitive the price should be)

In order to get the best price and to find a product that meets your needs/expectations, we strongly recommend that you visit our wholesale mall to shop around and speak to our wholesalers here.

In order to get the best price and to find a product that meets your needs/expectations, we strongly recommend that you visit our wholesale mall to shop around and speak to our wholesalers here.

BUYING ONLINE
Q1

Can I buy products from GM Klang Wholesale City online?

A1

Unfortunately GM Klang Wholesale City does not currently have an e-commerce platform. However, many of our wholesalers have both an online presence as well. To find out more, do check our shop directory. 

SERVICES/FACILITIES
Q1

Do you have a baby room?

A1

Yes. We have a baby room on each floor, from Level 1 to Level 4. The baby room is located at Block A, next to the washroom nearest to the loading bay.

Q2

Where is the surau/muslim prayer room?

A2

We have a few surau or muslim prayer rooms in GM Klang Wholesale City. They are at the following locations:
1. Block A Level 1
2. Block B Level 6
3. Block C P1

Do you have praying mats and telekungs available at the prayer room?
Yes. We have some praying mats and telekungs at our prayer room. However, you are encouraged to bring your own.

POSTAL SERVICES
Q1

Does GM Klang Wholesale City have delivery/postal services?

A1

We have a number of courier/delivery service providers who service our community here. They are located at Block B Ground Floor as well as Block C P1 (PosLaju). Our wholesalers are usually quite happy to assist their customers with delivery matters. Some may also have a preferred vendor so it would be best to discuss delivery arrangements with them.

LOST & FOUND
Q1

I have lost/found something at GM Klang Wholesale City. What should I do?

A1

Please refer all lost/found property matters to our Customer Service Counter, located on the 1st Floor, the link way of Block A & B. The Customer Service Counter is opened daily from 10am to 7pm.

TRANSPORT
Q1

How can I get to GM Klang Wholesale City?

A1

You may travel to GM Klang Wholesale City by car, bus or public transport. For further information, click on our link Getting Here to find out.

In the near future, you may travel to GM Klang Wholesale City via the LRT3 line. The closest stop will be the Bandar Botanic LRT station, which will be within walking distance to our wholesale mall (less than 500m walk).

Q2

Do you have taxi services at GM Klang Wholesale City?

A2

Yes. The taxi queue is located in front of our main entrance area.

LEASING ENQUIRIES
Q1

I have lost/found something at GM Klang Wholesale City. What should I do?

A1

Please refer all lost/found property matters to our Customer Service Counter, located on the 1st Floor, the link way of Block A & B. The Customer Service Counter is opened daily from 10am to 7pm.

Q2

I am interested in purchasing or renting a shop at GM Klang Wholesale City. Who should I contact?

A2

For Leasing enquiries, please contact out hotline at (03) 3325 1788.

For Sales enquiries, please call 016-2168552.

GENERAL ENQUIRIES
Q1

Couldn’t find the answer to your question here?

A1

To speak to one of our friendly customer service staff, please contact us at (03) 3325 1788.

Alternatively, you may also drop us a message here and we will get back to you within a few working days. Thank you!

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